WonderLogiQ
Support
LogiQ Drive Support (WonderLogiQ)
WonderLogiQ LLC (formerly Hannibal Global). LogiQ Drive (formerly Astrion).
Need help with LogiQ Drive? We’re here to help with account access, driving sessions, supervisor linking, verification, and subscriptions.
Contact Support
Email: support@wonderlogiq.com
Response time: typically within 1–2 business days
- App name: LogiQ Drive
- Your email address used to sign in
- Device model + OS version (iPhone/Android)
- App version (LogiQ Drive → Account tab)
- A short description of the issue and approximate time it happened
- Screenshots if available
Messaging Preferences
For SMS and email opt-out instructions, see: Messaging Preferences & Opt-Out.
SMS: reply STOP to opt out, HELP for help, START to re-subscribe (where supported).
Common help topics
-
Account & Sign‑In
If you can’t sign in, confirm you’re using the same method you registered with (Email/Password, Google, Apple, Facebook). If you changed phones, sign in again with the same provider to restore access. -
Email Verification
Check spam/junk folders for verification emails. If the link expired, request a new verification email from within the app. -
Supervisor Linking & Invites
A supervisor can be linked by invite code or an invite link (deep link). If SMS delivery fails, use email invite as a fallback. -
Driving Sessions & Tracking
Location permission is required to track sessions. For full session tracking, enable Always/Allow all the time when prompted. If a session looks incomplete, confirm the phone had connectivity and location services enabled during the drive. -
Speed Limit & Speed Alerts
Speed and posted speed limit availability can vary by location and data sources. If you receive a speed warning, reduce speed and continue driving safely. -
Document Verification (Permit/License)
Use good lighting and ensure text is readable. Avoid glare and cropped edges. -
Subscriptions / Billing (Apple App Store / Google Play)
Purchases are managed by Apple/Google. For billing issues: iOS: Settings → Apple ID → Subscriptions. Android: Google Play → Payments & subscriptions. If you’re subscribed but the app shows inactive, contact support with your purchase receipt details (Apple/Google transaction info).
Service Status
If we are experiencing an outage, updates will be posted here:
Status: https://wonderlogiq.com/status
Privacy, Terms, and Legal
- Privacy Policy: https://wonderlogiq.com/privacy
- Terms of Service: https://wonderlogiq.com/terms
Reporting Abuse or Safety Concerns
If you believe the app is being misused or there is an urgent safety issue, email support@wonderlogiq.com with subject “URGENT: Safety”.
SMS & Email Messaging Disclosures (Twilio / SendGrid)
SMS (Text Messages)
If you choose to receive SMS messages (e.g., invite delivery), you may receive texts related to account workflows and invitations.
- Message frequency: varies by use
- Message and data rates may apply
- Carrier delivery is not guaranteed
- HELP: Reply HELP for support information
- STOP: Reply STOP to opt out of SMS messages at any time
- START: Reply START to re-subscribe (if supported)
If you choose to receive email messages (e.g., invites or verification), you may receive account-related emails.
- Unsubscribe: Use the unsubscribe link included in non-transactional emails (when applicable), or email support for assistance.